How about the shipping time and VAT tax ? 1. Shipping takes 10-20 working days to deliver to EU. 2. TAXES already include in the price.In order to reduce customer's customs clearance process , we will do customs clearance and prepaid the taxes. The buyer will receive the bike, without any extra clearance document or process. 2. TAX will be prepaid by us TO EU countries(The bike will finish customs process/duty before send to EU countries customers). 3.Customs Charge (Import Tax): The buyers who come from Those Country do not need to worry about the customs clearance, we will do the Customs Clearance and pay tax. Europe:Austria , Belgium , CzechRepublic,Denmark,Estonia,Finland, France,Germany,Greece,Hungary,Ireland,Italy,Latvia,Lithuania,Luxembourg,Netherlands,Poland,Portugal,Romania,Slovakia,Slovenia,Spain,Sweden,United Kingdom,Bulgaria 4. If you need any help, please don't hesitate to contact us, it will be our pleasure to provide you with any assistance you might need. Frame Size :27.5*15"/17" Bike Color : Black Red / Black / Black Yellow / Black gray Bike Weight :13kg Frame: Aluminum alloy .Ultralight 27.5 aluminum alloy frame. Features: smooth welding, hidden wiring design. Fork:remote control Oil Spring Fork Handlebar set : Superlight Alloy,Matte,handlebar 31.8×680mm,Stem 90mm,Seat Post 31.6*380mm Derailleur Lever :SHIMANO SL-M610 Front Derailleur : SHIMANO FD-M610 Rear Derailleur : SHIMANO RD-M610 Crankset : Prowheel Hollow one piece crankset Cassette :SUNSHINE-10Speed /11-36T Chain : YBN 10 Speed Brake : SHIMANO M315 Rotor:160mm Hub : Alu Alloy Bearings Rim : Alu Alloy Tire : KENDA 27.5 Saddle : TW Comfortable and Lightweight for MTB Shipment: •1.When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 5 days once your payment is completed. •2.We do not uarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. •3.The shipping cost does not include any import taxes, and buyers are responsible for customs duties. Returns: •1.We do our best to serve our customers the best that we can. •2.We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give 3.the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. •4.The buyer will be responsible for the shipping fees to return the items. Warranty & Maintenance: •1.We offer the 1-month free replacement. Buyers may request for a replacementwithin 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. •2.We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced. •3.Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP. Feedback: •1. Your satisfaction is the most valuable thing we are after, if anything unexpected happen, we are always ready to serve you and solve it with most reasonable solutions. •2. You are also most welcomed to contact us at anytime, all messages will be replied within 24 hours, we will do our best to bring you a joyful shopping expericence with us.
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